Below is a list of service level standards for the CALS/CHE Business Service Center. Please note:
- # of days are in Business Days
- Requests submitted after 2:00 pm are stamped as next business day receipt
- Turnaround times may be affected due to missing documentation and information
- Turnaround times include initiating and approving docs
| Service | Turnaround Time |
|---|---|
| Advance Deposit (AD) Cash and foreign checks are only picked up once a week (Wed) |
2 Days |
| Budget Adjustment (BA) | 5 Days |
| Cash Advance | 5 Days |
| Disbursement Voucher (DV) | 5 Days |
| Distribution of Income and Expense (DI) | 5 Days |
| eShop Requisitions | 1 Day |
| eShop Security Requests | 1 Day |
| General Error Correction (GEC) | 5 Days |
| I Want Doc (IWNT) Reviewed Daily & Notes updated at least weekly if delays |
5 Days |
| New account requests, subaccount, subobject, etc. | 5 Days |
| Payment Request (PREQ) | 5 Days |
| Petty Cash Reimbursement up to $100 during normal BSC hours, when funds permit. Appropriate approval and documentation needed. |
As needed |
| Procurement Card - New and change requests | 5 Days |
| Procurement Card - BSC PCard purchase | 2 Days |
| Procurement Card transaction released in KFS Prior to 10 day notification and/or auto approval with appropriate receipt and documentation. |
5-7 day Post Trans |
| Requisition (not including eShop) Must be reviewed daily |
5 Days |
| Transfer of Funds (TF) | 5 Days |
| Travel Reimbursements (DV) Within 5 days - domestic; 7 to 10 days - international |
5 or 7-10 |